1. Introduction

FND Forward ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. By accessing or using our App, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We may collect several types of information from and about users of our App, including:

• Personal Data: First name, last name, email address, and other contact information when you create an account.
• Health Information: Information you voluntarily provide about your symptoms, progress, and experiences with Functional Neurological Disorder.
• Usage Data: Information about how you use our App, including features you access and time spent on the App.
• Device Information: Information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.

3. How We Collect Your Information

We collect information from you in the following ways:

• Direct Collection: Information you provide when you register, fill in forms on our App, or correspond with us.
• Automated Collection: As you navigate through and interact with our App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
• Third-Party Sources: We may receive information about you from third parties including, for example, analytics providers and service partners.

4. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our App and services to you.
• Process and complete transactions, and send you related information.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and requests, and provide customer service.
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about FND Forward and our partners.
• Monitor and analyze trends, usage, and activities in connection with our App.
• Personalize and improve the App and provide content or features that match user profiles or interests.
• Conduct research and analyze the effectiveness of our App, including how users interact with FND-related resources.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Service and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FND Forward, our customers, or others.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk.

7. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access - You have the right to request copies of your personal data.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our App is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the App. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this App. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page and notify you by email and/or a notice on the App prior to the change becoming effective.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy to check for any changes.

11. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

privacy@fnd-forward.com